If you don’t have it already, the office should decide on a policy of what to do with an email account when the employee leaves. You could handle it either of these ways:
- Typically could just change the password to lock out the user and keep the inbox for a period of time (e.g., 6-12 months) in case ever need to research an email communication. Then set up that account to forward to another inbox.
Here’s how to setup automatic email forwarding. It requires a verification step so be sure to follow the instructions and send a test to the old address to make sure it forwards to the new inbox.
- Delete the old user account. Then add that email address as an alias on another user’s account.
Here’s how to setup an email alias. Be sure to send a test to the old address to make sure it shows up in the new inbox.
Here’s how to get to the Google Apps for Work Admin Console:
When you are logged into Gmail, at the upper right corner you’ll see a gear icon. Click on it and then click “Manage this Domain”.
Another way to get to there is https://admin.google.com
Then click on “Users”
Misc help topics…
Create email alias:
Hope this is helpful.